GZ airport ranked among world’s best for customer experience

 Update:2021-03-08    Source: Newsgd.com

Recently, Guangzhou Baiyun International Airport was recognized as one of the world’s best airports in terms of customer experience, according to the 2020 Airport Service Quality (ASQ) survey conducted by the Airport Council International (ACI).

[Photo: Nanfang Daily]

With a top-notch service and a throughput of over 40 million passengers per year, Baiyun airport successfully stands out among 348 airports worldwide going after the ASQ award. That speaks volumes for the airport’s commitment to continuously improving the passenger’s experience.

Despite challenges posed by the pandemic, the flight on-schedule rate of Guangzhou airport reached 91.57% in 2020, listed in the top 3 at home for three years in a row. And the flight punctuality rate also ranked among the top in China.

[Photo: Nanfang Daily]

The airport boasts the largest number of self-service facilities with the widest coverage to help passengers get their boarding pass and check in their luggage as fast and conveniently as they want. There are 263 self-service check-in machines, 102 for baggage drop, 199 for boarding and 75 exit and entry channels.

[Photo: Nanfang Daily]

[Photo: Nanfang Daily]

Last year, it first rolled out the ‘OneID’ service for which the passengers can get on board the plane just by scanning their face. Other high-tech additions such as LED screens and E-security check are also put in place to allow passengers to have a more pleasant journey.

The airport operation efficiency has been enhanced across the board after upgrading the A-CDM 4.0 system, overcoming the technological difficulties of the OMMS and ORMS systems and giving full play to the integrated function of the ACO platform.

[Photo: Nanfang Daily]

ACI's Airport Service Quality (ASQ) is a world-renowned and globally established global benchmarking program measuring passengers’ satisfaction whilst they are travelling through an airport.

The Airport Service Quality awards highlight the world’s best airports as judged by their customers and represents the highest possible accolades for airport operators.

Established in 1991, ACI is the only global trade representative of the world’s airports. It offers numerous training opportunities, a customer service benchmarking program, detailed industry statistical analyses and practical publications.